Returns & exchanges

Returns & exchanges

How do I return a Ourania product?

We want you to feel safe and confident that you will be satisfied with your purchase. All our products have been quality controlled by professionals. You may return any unused Ourania. products in their original packaging for a full refund within 15 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the Jewelry, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won’t accept the return and have to send it back.

To return a product, contact our customer service department at [email protected] to inform a customer service representative.

Return address:

No 518, Jin Xiu Building, Jinxiu Road 291,
Chang an Town. Dong Guan City. Guang
Dong Province. China
Please include a copy of the order receipt in your return shipment. You will be responsible for paying shipping fees incurred in the delivery of the return package, as well as all taxes and duties, which we will assess against you retroactively.

Can I exchange a Ourania product?

Exchanges are free of charge. You may exchange any unused Ourania products in their original packaging within 15 days after you receive your order. To exchange a product, contact our customer service at [email protected] and we’ll send you a return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won’t accept the exchange and have to send it back.

Exchange address:

No 518, Jin Xiu Building, Jinxiu Road 291,
Chang an Town. Dong Guan City. Guang
Dong Province. China